Booking Terms and Conditions

The following Terms and Conditions apply to all bookings made on this website. Please take a moment to read them before making a Booking. In these Terms and conditions the following definitions apply:


“Airport Shuttle Service”, "Ground Transport Concierge", GTC,  “we”, “us”, “our” means Woodlands Transport Service Pte Ltd, a private company that is authorised by Changi Airport Group to operate Shuttle Bus and Private Charter for transfer between Changi International Airport Terminals and any hotels.

“Customer” means the person who pays for the Booking.

“Passengers” means all passengers named and unnamed on the Booking.

 “You” and “your” means any customer, including all passengers (or any of them as applicable) named on a Booking.

“The “Ground Transport Desk / Counter” place where transport service can be redeemed or made and that will perform the transfer.

“Booking” means the booking for transfer services made with us.

“Transfer service” means any service provided by us for the carriage of passengers by road and includes any other service provided by us relating to or incidental to that carriage.

“Transfer Voucher”, “Booking Voucher”, “Voucher” means the written confirmation of the Booking we will send to you by email.

“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.

“Terms” means these Terms and Conditions.

“Website”, “Websites” means or any other website owned or operated by us.

On making the booking, the passenger is fully and exclusively responsible for the accuracy of all the information that has to be given. If it proves to be incorrect, this could lead to the cancellation of the booking by GTC.

Customers are not allowed to cancel the services requested or contracted at any time once booking is made.

There will not be any refund or exchange after payment is made.

We reserve the right to cancel the reservation for whatsoever reason.

In this case you will get the full amount refunded. Service provider reserves the right to withhold the reason or cancellation.

All service provided are deemed to be shared services. Available 365 days - 24 / 7 hours from Changi International Airport.

Terminal 1, Arrival Hall B1 - Ground Transport Concierge next to Taxi Queue

Terminal 2, Arrival Hall L1 - Ground Transport Concierge at Door 5

Terminal 3, Arrival Hall L1 - Ground Transport Concierge behind Airport Information Counter

Terminal 4, Arrival Hall L1 - Ground Transport Concierge behind Airport Information Counter

Passenger is required to present a copy of the email confirmation received, printed or in digital format to our counter for service redemption.

Services booked are strictly limited to Airport to Hotel or Hotel to Airport. No extra stop or mid stop in between shall be accepted.